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Practical Practice Management

I was working with an office manager the other day and she happened to mention that she was struggling with a feeling of being left out of certain office changes that were happening in the business that she did not know about until after they were being implemented.

Upon further questioning she said that the owner of the business was working closely with a couple of the other staff personnel on some changes for the business but they failed to include her in the conversation.  It was not that she wanted to necessarily have input, but she would like to be kept informed of what changes were happening in the business.

She said that it had gone as far as the business owner asking her to help with a customer situation and what the owner was telling her to do was something she had never heard of before and did…

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