Customer Relationships

Lead Today

I recently was asked by a business if I could help them determine the strength of the organization?s relationships with their customers.

I said yes and then told them I could tell them the strength of those relationships immediately. They seemed puzzled until I told them their customers didn?t have a relationship with the organization.

I could say that because no customer, not ever, has had an actual relationship, in the truest sense of the word, with a business or organization. Human beings only have real relationships with other human beings. (and pets of course)

Businesses that think otherwise do so at their own risk. Successful businesses understand that customers only build relationships with people.

That?s just one reason, albeit a major one, why organizations must take care of their employees. If you?re running a business then you must understand that you cannot have solid customer relationships when your employee…

View original post 235 more words

Advertisement

The Benefits of Being Kind

Lead Today

Al Capone once said that you can get much farther in life with a kind word and a gun than you can with a kind word alone.

I suppose he believed that but if you?re an Authentic Leader you don?t need the gun. Your influence along with a kind word will be more than enough to get you wherever you want to go. It will also be key in convincing your people to make the journey with you.

I once knew a guy in a leadership position who was certain that being kind was a weakness. He frequently said he didn?t need to waste time on kindness because his people had no choice but to do what they were told. He was of course wrong. So wrong in fact that he?s not in a leadership position any longer. He doesn?t torment people who work for him anymore but I?m pretty…

View original post 245 more words

forget yourself…

Known is a drop, Unknown is an Ocean

Develop an interest in life as you see it; the people, things, literature, music – the world is so rich, simply throbbing with rich treasures, beautiful souls and interesting people. Forget yourself…

~ Henry Miller

View original post

Who I am?

Known is a drop, Unknown is an Ocean

What I think?
What I choose?
What I do?

~ I am That

View original post

forget yourself…

Known is a drop, Unknown is an Ocean

Develop an interest in life as you see it; the people, things, literature, music – the world is so rich, simply throbbing with rich treasures, beautiful souls and interesting people. Forget yourself…

~ Henry Miller

View original post

some stillness…

Known is a drop, Unknown is an Ocean

Everything that’s created comes out of silence. Your thoughts emerge from the nothingness of silence. Your words come out of this void. Your very essence emerged from emptiness. All creativity requires some stillness…

~ Wayne Dyer

View original post

Leadership Barometer 12 Listen Deeply

Of all the leadership skills available, the ability to listen well is high in the pecking order required to be an outstanding leader. Reason: Few leaders have mastered the art of listening deeply.

They think they do, but in reality their listening ability is mostly at the surface level.

Listen Deeply

It is said that managers have the worst hearing in the world. Many employees lament that trying to talk to the boss is like trying to reason with a rock. Yet most managers would put “listening skills” as one of their best traits.

How come there is such a wide gap between perception and reality? I believe leaders do not understand that listening is a very complicated and multi-step process that starts in the mind of the speaker. Here are the steps involved in listening.

1. Speaker’s mind has a thought
2. Speaker translates the thought into words
3…

View original post 551 more words

touch of silence…

Known is a drop, Unknown is an Ocean

See how nature – trees, flowers, grass – grows in silence; see the stars, the moon and the sun, how they move in silence… We need silence to be able to touch souls…

~ Mother Teresa

View original post

Leadership Barometer 12 Listen Deeply

Of all the leadership skills available, the ability to listen well is high in the pecking order required to be an outstanding leader. Reason: Few leaders have mastered the art of listening deeply.

They think they do, but in reality their listening ability is mostly at the surface level.

Listen Deeply

It is said that managers have the worst hearing in the world. Many employees lament that trying to talk to the boss is like trying to reason with a rock. Yet most managers would put “listening skills” as one of their best traits.

How come there is such a wide gap between perception and reality? I believe leaders do not understand that listening is a very complicated and multi-step process that starts in the mind of the speaker. Here are the steps involved in listening.

1. Speaker’s mind has a thought
2. Speaker translates the thought into words
3…

View original post 551 more words

Body Language 41 Strange Handshake

At first glance, the handshake in the picture looks fine. It is two men who appear to be meeting for the first time or at least agreeing on something of consequence.

I use this picture of body language in the classroom as just one example to analyze.

As I studied the picture, there were several areas where the whole thing seemed to be staged and phony. Can you spot the issues?

Here are five areas where I believe the signals being sent are at least mixed and at most actually negative.

Body Position

The man on the right is standing with his shoulders at ninety degrees from the shoulders of the man at the left. A good handshake occurs when the shoulders are parallel. It is called “square shoulders.”

With the man on the left turned, it is hard to tell if he is planning to flee or maybe he…

View original post 719 more words