Of all the leadership skills available, the ability to listen well is high in the pecking order required to be an outstanding leader. Reason: Few leaders have mastered the art of listening deeply.
They think they do, but in reality their listening ability is mostly at the surface level.
It is said that managers have the worst hearing in the world. Many employees lament that trying to talk to the boss is like trying to reason with a rock. Yet most managers would put “listening skills” as one of their best traits.
How come there is such a wide gap between perception and reality? I believe leaders do not understand that listening is a very complicated and multi-step process that starts in the mind of the speaker. Here are the steps involved in listening.
1. Speaker’s mind has a thought
2. Speaker translates the thought into words
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