Most conversations at work are not speaker to listener. They end up being speaker to speaker. People talk at each other, reacting immediately to what was said, not listening for understanding to what was said. Because of this the result is poor communication.
This can be very frustrating for employees when they work with someone who lacks “active listening”skills. They never feel that they are heard and most likely they have not been.
Great managers/employers take the time to develop active listening skills, and even when they are practiced it still is hard not to fall back into the habit of thinking about your response instead of listening for understanding. When you take the time to gain understanding of what your employees are saying you will be able to respond appropriately.
When someone takes the time to really listen to us it makes us feel respected, cared for, satisfied…
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