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Which would an organization rather have – a leader who enforces rules or one who builds relationships?

Much management thinking over the generations has gravitated towards one end of the spectrum or another. There have been the heavy system and rules camp, managers who pride themselves on the results-only method and that “I’m not here to make friends” mindset. Then there are others who hold to the other side of the coin, the people/relationship side. These leaders favor their people and have a general tendency to be soft on standards and build the trust and respect of their people. “Business is about relationships,” they say, and cling to treating their people like family.

As with anything, whether in exercise and diet or in leadership, moderation and balance is always the key to success. Too heavy of a drift into one direction or another can breed some significant consequences.

Take for…

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