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“Why?” asks the employee to their boss.

“Because that’s our policy,” the boss retorts.

Not a great way to exhibit leadership you might say. One can assume the employee walks away from that interaction feeling diminished, not being able to get an honest answer to their question.

Which in turn offers the question: Do we value rules over the benefit of solid working relationships with our people?

Rules – policies, procedures, behavioral guidelines – are necessary. They govern actions to ensure synergy, compliance and trustworthy actions.

Yet relationships can achieve those same things with more effective impact.

People are more relationship driven than rules driven. When they feel a connection, a place of valuation and inspiration, they invariably give more of a concentrated effort and their performance will be better as a result.

Think of the sports team whose coach demands execution versus the one who inspires the players to…

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