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Archive for October, 2020

Don’t Lose It..

Practical Practice Management

During difficult times it is easy to lose our sense of humor, but it is during these times that we really need it. Humor can lift our spirit and allow us to lift others.

A good belly laugh allows us to take in oxygen which stimulates our heart, lungs and muscles. It also increases endorphins released in the brain which are our bodies natural “feel-good” chemicals and promote a sense of well-being. It is also a known fact that when people are laughing they feel less pain.

So, don’t lose your humor during difficult times because it is then that we all need it the most.

Wishing you a happy Wednesday!

Tina

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Does Your Business Have Problems To Solve?

Practical Practice Management

No matter what business you are in all business owners and managers want their workplace run more efficiently and more profitably.   We usually expect problems and hope to avoid them in one way or another, but what if instead of just expecting problems to “Pop” up you gather your team and look for problems to solve.

Have a meeting with your team and ask them to put on their thinking caps on, take a look at current systems and protocols and figure out what areas can be improved upon.  Most likely your team already has a few problems on their list that they would like solved.

For example, you work in a doctor’s office and patients want to get appointments sooner, but it seems that your schedule is always full for a couple of weeks out. Is there a way that you could add a few more patients a day…

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The Art of Customer/Patient Service

Practical Practice Management

While people need and want products or services they are looking for memorable experiences when doing so. All businesses if they wish to survive and grow must become players of these experiences.

The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations is to provide ongoing training for your staff and to develop a culture that focuses on creating memorable experiences for the customers (patients) you see every day.

Five key factors for building a performance culture to create memorable experiences:

  • Everyone must understand and feel connected to the culture. It must align with their values.
  • Make it global; everyone must buy into the fact that customer (patient) experiences are number one.
  • Performance must be measurable to make sure everyone is on the same page.
  • Provide continued training and coaching for staff to ensure the magic stays…

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