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Walking The Tightrope

Practical Practice Management A Division of Top Practices

I’m sure you will agree that the past 9 months have been,,, well something that we never thought we would experience.

It appears to me that either people are adapting (as best possible) or they are struggling more with each day that passes. I witness this in the patients we see each day in our medical practice. The other day one of our patients was struggling with paperwork that was required for her medical record. One of the assistants went in to help, because the office was closing for lunch, and the patient got upset and angry with her when she asked if she was finished or had any questions.

When I heard the encounter I step to the door and told the assistant to go ahead and leave for lunch and I would stay. I then made a comment to the patient about how different things are now and…

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