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Practical Practice Management A Division of Top Practices

Whether you work in a medical office, grocery store, or restaurant, if the business’ main purpose is to provide a service or product to people then you have customers.  Customers are the lifeline of any business as without them the business does not exist.

It is the customer service they receive that can make the difference in whether people come back to your place of business or another who offers the same service. Having a choice is great especially if the service is bad, as in my Kinko’s story.

A several years ago, I needed to have thousands of copies made for a conference I was overseeing (this was before the digital handout age). There was a Kinko’s printing store was just down the street from my office, so it was very convenient for me to use their services, which I had be doing for years.

I went to Kinko’s…

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