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Mind Like Water

Practical Practice Management A Division of Top Practices

Most people want to maximize their potential in order to be successful at whatever they are trying to accomplish at work or in their personal life.

Far to often we allow “things” that come up unexpectedly to throw us off track. It is important to understand that when we allow these “things” to either cause us to overreact or underreact we are actually allowing them control our time. What we need to learn to practice is what is called, “Mind like water.” I read about this in David Allen’s book, “Getting Things Done” and found it to be very helpful.

“In Karate, there is an image that is used to define the position of perfect readiness: “Mind like water.” Imagine throwing a pebble into a still pond. How does the water respond? The answer is, totally appropriately to the force and mass of the input; then it returns to calm…

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Walking The Tightrope

Practical Practice Management A Division of Top Practices

I’m sure you will agree that the past 9 months have been,,, well something that we never thought we would experience.

It appears to me that either people are adapting (as best possible) or they are struggling more with each day that passes. I witness this in the patients we see each day in our medical practice. The other day one of our patients was struggling with paperwork that was required for her medical record. One of the assistants went in to help, because the office was closing for lunch, and the patient got upset and angry with her when she asked if she was finished or had any questions.

When I heard the encounter I step to the door and told the assistant to go ahead and leave for lunch and I would stay. I then made a comment to the patient about how different things are now and…

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Start With Happy Employees

Practical Practice Management A Division of Top Practices

A couple years ago our practice found itself in the position of needed to hire a couple of new staff members. Now, the hiring process is not one of my favorite things to do because many times for one reason or another it doesn’t work out.

I had been told that it takes going through the hiring process 10 times before you find the right employee. I know that is not true if you use the correct process the first time which is taught by my friend Jay Henderson at

As an employer or manager you know how hard it is to keep your people happy all of the time. So, this time I thought, “I will find people who are already happy to hire.”

The interviews became fun as I asked questions about the candidates, hobbies, likes and dislikes. I could hear and observe if they sounded and…

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Decisions Can Be Difficult

Practical Practice Management A Division of Top Practices

Decisions can be difficult at times and we have so many to make each day from what to fix for dinner, what to wear to work, to what would l like my life path to be?

And now during the Covid Pandemic for many of us our work and our children’s schooling situations have brought on even more difficult decisions to make due to decisions that were made for us and out of our control.

Many decisions can be very stressful especially if they are life altering, such as a job change or large financial purchase. There are also difficult decisions we need to make about pursuing our dreams. Knowing that we may not get a second chance at something can either push us to pursueor stifle us to stop altogether.

I heard a speaker one-time state that making any decision can be made easier and you will feel good…

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What Will You Choose?

Practical Practice Management A Division of Top Practices

Wouldn’t it be great if we never had face difficult times in our life? Sometimes, when things have been going good for awhile I will wonder, “when is the stink bomb” (as my friend Rem Jackson calls them) going to hit? And what is it going to be?

Maybe, it’s because I am getting older and hopefully a bit wiser that I know if I choose the right attitude I will get through whatever the obstacle is.

I have been honored to have a wonderful mentor, My Aunt Dollie, who has taught me when we encounter things, good or bad, to look for the lesson to be learned from it.

Happiness is a choice, even during bad or difficult times. There always is a “silver lining” even though we may not see it for a long time, but if we choose at the time to look for some glimmer of…

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Don’t Lose It..

Practical Practice Management A Division of Top Practices

During difficult times it is easy to lose our sense of humor, but it is during these times that we really need it. Humor can lift our spirit and allow us to lift others.

A good belly laugh allows us to take in oxygen which stimulates our heart, lungs and muscles. It also increases endorphins released in the brain which are our bodies natural “feel-good” chemicals and promote a sense of well-being. It is also a known fact that when people are laughing they feel less pain.

So, don’t lose your humor during difficult times because it is then that we all need it the most.

Wishing you a happy Wednesday!


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Does Your Business Have Problems To Solve?

Practical Practice Management A Division of Top Practices

No matter what business you are in all business owners and managers want their workplace run more efficiently and more profitably.   We usually expect problems and hope to avoid them in one way or another, but what if instead of just expecting problems to “Pop” up you gather your team and look for problems to solve.

Have a meeting with your team and ask them to put on their thinking caps on, take a look at current systems and protocols and figure out what areas can be improved upon.  Most likely your team already has a few problems on their list that they would like solved.

For example, you work in a doctor’s office and patients want to get appointments sooner, but it seems that your schedule is always full for a couple of weeks out. Is there a way that you could add a few more patients a day…

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The Art of Customer/Patient Service

Practical Practice Management A Division of Top Practices

While people need and want products or services they are looking for memorable experiences when doing so. All businesses if they wish to survive and grow must become players of these experiences.

The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations is to provide ongoing training for your staff and to develop a culture that focuses on creating memorable experiences for the customers (patients) you see every day.

Five key factors for building a performance culture to create memorable experiences:

  • Everyone must understand and feel connected to the culture. It must align with their values.
  • Make it global; everyone must buy into the fact that customer (patient) experiences are number one.
  • Performance must be measurable to make sure everyone is on the same page.
  • Provide continued training and coaching for staff to ensure the magic stays…

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Yes, there is tremendous suffering all over the world, but knowing this need not paralyze us

Zen Flash

Image may contain: 1 person, text that says '"Working in mindfulness, we try our best to help, and we can have peace in our heart."'

“Yes, there is tremendous suffering all over the world, but knowing this need not paralyze us. If we practice mindful breathing, mindful walking, mindful sitting, and working in mindfulness, we try our best to help, and we can have peace in our heart.

Worrying does not accomplish anything. Even if you worry twenty times more, it will not change the situation of the world. In fact, your anxiety will only make things worse.

Even though things are not as we would like, we can still be content, knowing we are trying our best and will continue to do so. If we don’t know how to breathe, smile, and live every moment of our life deeply, we will never be able to help anyone.”

~Thich Nhat Hanh

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Remaining even-minded

Zen Flash

The more we watch our mind and see what it does to us and for us, the more we will be inclined to take good care of it and treat it with respect. One of the biggest mistakes we can make is taking the mind for granted. The mind has the capacity to create good and also evil for us, and only when we are able to remain happy and even-minded no matter what conditions are arising, only then can we say that we have gained a little control. Until then we are out of control and our thoughts are our master.

– Ayya Khema

With thanks to Just Dharma Quotes

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