It’s Not a Joke. HR Can (and Should) Facilitate Change

....@ the intersection of learning & performance

I published a post on April 1 titled HR Should Lead Change; it apparently was seen by many as an April Fools’ joke – that HR does not/should not/cannot lead organizational change initiatives. I saw everything from “it’s not HR’s role,” to “HR doesn’t have the skills or credibility to do this.” For those of us in the profession, this is a disappointing indictment.

My justification was sound; organizational change is about people; HR should be as well. Change guru John Kotter says that 70% of change efforts fail and he challenges change leaders to “engage their workforce effectively” in order to have a better chance of success. Why wouldn’t that be the work of HR?

Many of the comments to my post came from process experts who follow a well-defined path to organizational change.  I have worked with several of these processes, and they do a good job of…

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