Good operational leadership is a consistent process of providing clear goals, coaching, and review to make sure people are clear about their tasks, have the direction and support they need to succeed, and get feedback on how they are doing along the way. But the results of a Blanchard survey suggest that leaders are falling short in this critical area.
A survey of 450 human resource and talent management professionals by Training magazine and The Ken Blanchard Companies found gaps of 24–39 percent between what employees wanted from their leaders and what they were experiencing in 10 key areas.
Performance management is a key leadership responsibility. This survey suggests that significant gaps exist between employee expectations and what they are experiencing at work. And research shows that left unaddressed, these gaps represent a drain on overall organizational vitality through lowered employee intentions to stay, endorse, and apply discretionary effort…
View original post 325 more words